Frequently Asked Questions

Which devices does ezitask work on?

ezitask.com supports recent versions of major desktop Internet browsers Safari, Chrome, Firefox and Internet Explorer.

ezitask.com supports iOS or Android smartphone browsers in addition to its mobile apps.

The ezitask iOS app can be downloaded from the Apple app store. The app requires iOS 6.0 or later. Any iPod Touch, iPad, or iPhone is supported. The ezitask Android app can be downloaded from the Google Play Store. It requires Android Kit Kat 4.4 or later. Tablets and smartphones are supported.

What is the difference between ezitask on desktop and on mobile?

The desktop version of ezitask.com allows all features, including setting up a company, and creating and editing tasks.

The mobile version is best thought of as a read-only access point for employees who are completing tasks, as well as a quick reference to existing tasks. Assignees are able to be notified of new tasks, read task details, and complete tasks, or reassign to the correct person. Creating tasks and editing tasks is not supported on mobile (for now); for that you need to use the desktop version.

What is the difference between a step and a task?

A step is part of a task. In ezitask.com steps are the units that constitute tasks; they are essentially subtasks.

For example, the task “ordering supplies” could be broken down into multiple steps, each of which is part of the task but can be assigned to different users and completed independently. The steps may look like this:

1. Gather list of supplier
2. Get bids from suppliers
3. Receive samples from suppliers
4. Select best supplier
5. Submit purchase order
6. Update accounting records.
When all steps are completed, the task is completed.

What is the difference between a category and a tag?

Categories are a useful tool to organize your tasks. Think of them like a folder that you can put files in. Each task can only belong in one category.

Tags are more useful as a search tool. You can assign as many tags as you'd like to a task, so that tasks will be easier to find in the future. An example: you may organize your tasks into three categories, Accounting, Sales, and Operations. But any one particular task in any of these categories could have multiple tags like Meeting, Audit, Email, Reporting etc.

What is the difference between assignees and the notification list?

Assignees are the people who are responsible for completing a task. They are allowed to complete a task.

Users on the notification list simply receive updates about the task, such as when the task is assigned to a new person or when the task is completed.

You can think of the notification list almost like the "cc" list in an email and assignees like the email’s intended recipients; the people who are going to do the actual work.

What is kudos and how does it work?

When someone does a good job on a task that you’ve assigned, you can give him/her kudos. It can make people feel good about the tasks they’ve done. Kudos can also be a good way to track employee performance on assigned tasks.

What is a reusable task and why would I use it?

A reusable task can be a useful tool to save time. If you find yourself creating similar tasks repeatedly, then you should create a reusable task. When you have a task that you'd like to reuse, click the "Make into Reusable Task" button at the bottom of the task details page. A new reusable task template will be created for you, which can be accessed from Reusable Tasks in the left sidebar. When you click "Reuse Task" from within the Reusable Tasks tab, a new task with the pre-populated content will be created. You can also edit the reusable task as you wish so that it suits your needs.

I can’t find my task! Help!

If you have lost a task, try to remember which tags or category the task belonged to and browse for it using those identifiers. A more comprehensive search feature is in development.

I accidentally deleted a task! Help!

If you have deleted a task then you need to re-create it. There is currently no way to retrieve deleted tasks.

I forgot my username and/or password! Help!

On the sign in page, you can click "Forgot Password". Enter your email address, and you'll receive a password reset link to your designated email address.

I am not receiving ezitask notification emails! Help!

Check if the email you're expecting is turned off in your user settings. In the ezitask desktop version, hover over your name in the top right corner. In the menu that pops up, select My Settings. There you will be able to turn emails on and off.

Also check your spam folder, as some email clients may not recognise ezitask as a safe sender initially.

How do I create a task?

Click New Task, and a new task will be created in the category in which you currently have select. If no category is selected, the task will have no category. Or select a Reusable Task and click Reuse to create a task from a template you've already created.

How do I complete a task?

You can either click the checkbox within the task details page, or click the checkbox in the task list that corresponds to your desired task.

How do I copy a task?

Hover over the menu icon of the desired task from within the task list, and select Copy Task from the menu that pops up.

How do I create new categories and tags?

Hover over the Categories menu icon, and select New Category from the menu that pops up.

Whenever you have a task that you'd like to add a tag, simply click in the Add Tags text field within the task details page, and add a tag to the task. It's okay if the tag doesn't currently exist, the tag will be created for you and will appear in the left navigation bar.

How do I add an attachment to a task and which file types are supported?

From within the desired task details page, click Add Attachments, select the desired file, and upload. Currently supported file types are: jpg, jpeg, gif, png, pdf, doc, docx, xls, xlsx, mp3, and rm. If you need other file types, please let us know and we'll look into supporting it.

Nothing is working! Half of the things I do on ezitask.com don't seem to respond, or respond extremely slowly!

Check your antivirus. Some antivirus programs might be blocking traffic from and to ezitask.com. You can test and solve this by whitelisting ezitask.com from within your antivirus program.

I can't complete my task even though I'm assigned to it. Help!

Our permissions system does not allow you to complete a task unless all of its steps have been completed. At the same time, once all its steps are completed, the task is auto-completed. If you are a task assignee but not assigned to any steps, then it is your responsibility to coordinate with all step assignees to make sure they complete their steps, so that the task can be completed.

Why can't I add an assignee to a step, even though they are an existing user in my company?

The assignee policy of a task is such that in order for a user to be eligible to become an assignee on a step, he/she must already be an assignee on the task which contains that step.

Can we have several users on eziTask on the same computer?

It is indeed possible to have several users signed into eziTask on the same computer. However, you will need to have several browsers on your computer to do so. For example, user 1 can sign in using Chrome, user 2 is signed in using Firefox, and user 3 is signed in using Safari or Internet Explorer (depending on the specific brand of computer you’re using).